The script must include very specific questions that require extensive product knowledge – and a need to do further research to find all the information this customer demands. This role play script should test how much your sales team knows about your company and its products. Scenario 3 – The detail-oriented customer. The argumentative customer role play script can include complaints about delivery times, product attributes and pricing – all typical. You do so by bringing an unpleasant conversation in one of your sales role playing scripts. Not all customer experience is positive, so it’s critical that you test the patience of your sales people. Common objections pertain to lack of understanding of value, price, authority to make a decision and timing of a decision. This script raises the common objections your sales people are likely to hear day in and day out, and helps your reps learn how to deal with those common objections. Scenario 1 – The “I’m-interested-but” customer. Here are 4 general scenarios for sales role play scripts: By making use of sales role play scripts that address real-world sales challenges, you’ll be on your way to developing a successful sales team. Sales role play scripts should be based on real-life scenarios of what your sales team is likely to encounter.
